1.1 The contract for the supply of goods or repair is deemed concluded following Nautica Centis Srl's written commercial offer/quote to the Customer, also by email, and exclusively upon return of the offer/quote signed by the Customer using the same methods as well as upon payment of the requested amount. If, in the absence of written confirmation, the Customer has given telephone instructions and Nautica Centis Srl has started processing or supplies, the contract will still be considered concluded under the conditions contained in the offer.
1.2 However, order confirmations received via instant messaging (e.g. whatsapp) to Nautica Centis Srl officials contact numbers with a simple affirmative response are also considered valid and are also subject to these general conditions of sale. The Company reserves the right to keep a copy of the communications on electronic devices for evidentiary purposes.
1.3 In the case of telephone order confirmations, the Customer is responsible for requesting a written copy of the offer, which Nautica Centis Srl undertakes to promptly send to the correspondence addresses indicated by the customer. Any disputes regarding prices are only acceptable for written orders, not for telephone orders (exceptions: ref. 2.1). Nautica Centis Srl reserves the right not to accept telephone orders for large amounts, and in such cases, any delays and/or penalties of any kind will not be attributable to Nautica Centis Srl.
1.4 By accepting the offer in any form expressed, these general terms and conditions are deemed to be fully accepted. Nautica Centis Srl undertakes to make the aforementioned general conditions available attached to each of its commercial documents (estimates, transport documents and invoices) or directly to the customer upon specific request.
1.5 Any general terms and conditions other than these, whether attached, referenced, added to, modified, or simply asserted by the customer, will have no value unless expressly and specifically accepted in writing by our company. In no event shall Nautica Centis Srl's silence or inertia constitute tacit approval of the different terms and conditions prepared, indicated, or invoked by the customer.
1.6 . The order may be cancelled only if Nautica Centis Srl has not yet activated its obligations to execute the sales contract towards third parties or has not started specific works on behalf of the Customer. In any case, Nautica Centis Srl is entitled to reimbursement for all expenses incurred.
1.7 It is the Customer's duty to inform Nautica Centis Srl, at the time of ordering, of any certifications to which their goods for repair are subject and/or to which the spare parts supplied must be subject. Nautica Centis Srl assumes no liability for any omissions in these information, either towards the Customer or the certifying body. The right to return or compensation won’t be recognized.
2.1 Nautica Centis Srl undertakes to communicate as soon as possible the costs of repairs or the supply of materials to the Customer. Any situations in which a quote cannot be provided, in particular on custom-built materials or for complex processes it will be clearly explained to the Customer. In these cases, it will be the Client's responsibility to decide whether or not to accept the continuation of the work. In the case of supply or processing of sample or custom-made goods, the order is irrevocable and cannot be cancelled.
2.2 The quote provided is as accurate as possible based on the information available to Nautica Centis Srl at the time of its preparation and based on prior analyses of the various components. Therefore, it has purely indicative value and can never be considered definitive until the work or the supply is completed. Any additional costs that may arise (for example, during bench testing) will be promptly communicated to the Customer who assumes the charge unless he expressly waives the execution of further work in writing.
2.3 The price indicated in the quote is related to the payment method indicated therein. Any request for extensions, payment by installments, or changes to due dates entitle Nautica Centis Srl to recalculate the fee applying, where necessary, surcharges proportional to the different financial risk profile. In the event of late payments, the relevant legal provisions apply (pursuant to Article 1284 of the Italian Civil Code and Legislative Decree 231/2002).
2.4 If the Customer uses their own insurance to cover damage to their own goods, Nautica Centis Srl will provide all the documentation and analyses requested by the experts, but assumes no responsibility for any refusal of reimbursement by the insurance Company, nor will it assume the obligation to guarantee additional discounts as a result of the insurance disputes.
3.1 The validity of the estimate is indicated in the sales offer; if not expressly indicated, the estimate is valid for 7 (seven) days from the date written in the heading (the date of the offer itself is authoritative). Once this period has elapsed without formal acceptance by the Customer, the offer is deemed to have lapsed without the need for further communication.
3.2 In the event that, after acceptance of the offer and prior to delivery or performance of the service, there is a change in the suppliers' official price lists or changes in applicable taxes or duties, Nautica Centis Srl will promptly notify the Customer in writing. The change is deemed accepted only upon positive confirmation from the Customer, to be provided within the validity period of the original offer. In the absence of a response, the offer will automatically lapse upon expiration of the deadline, without this entailing any compensation obligations or penalties for the seller.
3.3 Under no circumstances may the seller be required to pay damages for any withdrawal of the offer resulting from price list or tax updates, even if previously accepted, if confirmation is not provided within the deadline.
4.1 Delivery dates indicated in quotes, orders, or confirmations are indicative and non-binding. These dates represent estimates based on material availability, production capacity, and logistical conditions.
4.2 Confirmation of the order and related payment by the Customer constitute a necessary condition for defining an estimated timeframe, which in any case will never be considered an essential deadline pursuant to art. 1457 of the Italian Civil Code, unless otherwise expressly agreed in writing.
4.3 Any changes or delays will be promptly communicated to the Customer. In the absence of an express complaint within 24 hours of notification, such changes are deemed accepted. The order is cancelable and refundable if any changes or delays are expressly attributable to Nautica Centis Srl.
4.4 Nautica Centis Srl cannot be held responsible for delays due to force majeure or unforeseeable or unrelated circumstances, such as, but not limited to: supplier delays, transportation or production disruptions, material unavailability, strikes, natural events, pandemics, embargoes, or logistics blockages. In such cases, delivery times are extended for a period equal to the duration of the impediment. The order is therefore non-cancellable.
4.5 Nautica Centis Srl shall not be liable for any direct or indirect damages resulting from delays in delivery, except in the case of proven fraud or serious negligence.
5.1 Unless otherwise agreed in writing, goods are deemed to be delivered "ex works" at Nautica Centis Srl's operating headquarters, with risk transferring to the Customer upon delivery to the carrier.
5.2 Nautica Centis Srl may, as a courtesy, arrange transportation on behalf of the Customer. In this case, the Customer will still bear the risk, even if transportation is insured.
5.3 The Company is not liable for damage or shortages occurring during transportation, unless the goods are transported using its own means of transport. It is the Customer's responsibility to submit a written reserve upon receipt.
5.4 In the event of goods being sent on approval basis (on consignment), shipping is always the responsibility of the Customer. Use of the goods, even if new, entails the obligation to purchase.
5.5 The right of return may be exercised only with the prior written authorization of Nautica Centis Srl, within 10 (ten) business days of receiving the goods, and exclusively in the following cases:
5.6 In the event of a compliant return, the Company may, with the Customer's consent, replace the product with another of equal characteristics and value or issue a discount voucher for the same amount, valid for 12 (twelve) months from the date of issue.
5.7 In the case of used spare parts, any refund will be limited to the value of the used component only, excluding requests for new or equivalent spare parts. Without prejudice to the provisions of Article 5.5.
6.1 Unless otherwise specified, repairs are covered by a 12 (twelve)-month warranty from the date of delivery, as shown on the tax document, shipping document, or direct sale.
6.2 If the Customer refuses the replacement of components deemed necessary by the Company, the warranty is void in its entirety. The Customer may be required to sign a specific indemnity declaration (Manleva declaration)
6.3 The following are also excluded from the warranty: damage due to age, wear and tear, neglect, tampering, negligence, improper use, incorrect installation, electrical problems, or atmospheric or vandalistic events.
6.4 Defects must be reported in writing within 12 (twelve) months since the delivery. Verbal reports have no legal value.
6.5 The warranty covers only supplied materials and labor provided by the Company, excluding third-party materials or external workmanship.
6.6 For off-site warranty repairs, the Customer is responsible for all ancillary expenses: travel, meals, accomodation, tolls, and similar, as well as any other costs not strictly related to the warranty repair.
6.7 The warranty is subject to a technical analysis by Nautica Centis Srl and, if approved, will result in the repair or replacement within a reasonable timeframe.
6.8 Any reimbursement obligation for urgent deliveries and for costs not directly attributable to the item covered by the warranty is excluded, unless explicitly agreed in writing. Any additional costs required for urgent deliveries will be borne entirely by the Customer.
7.1 Nautica Centis Srl shall not be liable for direct or indirect damages arising from the use, non-use, or malfunction of the goods, except in the case of proven fraud or serious negligence.
7.2 By way of example and without limitation, the following are expressly excluded from compensation: loss of profits, technical downtime of the vessel, loss of production, loss of contracts or customers, damage to commercial image, moral damages due to lost vacation, contractual penalties imposed by third parties, lost earnings, reputational damage, and all costs not related to the warranty.
7.3 Any penalties or compensation are valid only if agreed upon in writing on letterhead and accepted at the time of the offer. In the event of partial non-compliance, penalties will be recalculated proportionately.
7.4 The Customer waives any right of recourse or subrogation, except in cases of fraud or serious negligence certified by a final judgment.
7.5 The provisions of this article prevail over any deviating conditions not expressly agreed to.
8.1 The Company has the right to retain the Customer's goods, even those not included in the disputed supply, until the full payment of the amounts due, including penalties, expenses and inventory, has been received.
8.2 In the event of non-payment, the Company may terminate the contract pursuant to art. 1456 of the Italian Civil Code by written notice, reserving all rights to compensation.
8.3 The right of retention applies even in the event of disputes, unless otherwise enforceable by the court.
8.4 The costs of storage, warehousing or disposal will be entirely borne by the Customer.
9.1 Any dispute concerning the interpretation, execution, or validity of the contract shall be submitted exclusively to the Court of Udine (Italy), expressly waiving any alternative jurisdiction.
10.1 Pursuant to Regulation (EU) 2016/679 (GDPR), the Customer acknowledges that the personal data provided will be processed by Nautica Centis Srl, as Data Controller, exclusively for purposes related to contract management, issuance of tax documents, management of business relationships, and fulfillment of legal obligations.
10.2 The Customer may exercise the rights set forth in Articles 15 et seq. of the GDPR at any time by contacting the Company at the email address indicated in the contractual documents. The complete information is available at the Company's registered office or on the website: http://www.nauticacentis.it/it/privacy.aspx.
In the event of any discrepancy between this translation and the original Italian text, it is expressly agreed that the Italian text shall prevail.
Operational/administrative office
Registered office:
Piazzetta dell’Imbarcadero, n.19 - Aprilia Marittima
33053 Latisana (Udine)
Nautical workshop:
Via del Fiume - Frazione Piancada
33056 Palazzolo dello Stella (Udine)
Tel: +39 0431 53644
Cell: +39 366 8376619
E-mail: [email protected]